Shipping policy

Thank you for shopping with us! 🎈

We carefully prepare and package every order to make sure it reaches you safely and ready to enjoy.

UK Delivery

We offer delivery across the UK.

Delivery charges are calculated at checkout based on the items in your order and the delivery address.

Orders are usually processed within 1–3 working days, unless otherwise stated on the product listing.

Please note that personalised, bespoke and made-to-order items may require additional preparation time. If you require an order for a specific date, please contact us before placing your order so we can confirm availability and delivery times.

Delivery Times

Once your order has been dispatched, delivery times depend on the postal or courier service being used.

Please remember that delivery times are estimates and are not guaranteed. Delays can occasionally occur due to circumstances outside of our control, including busy periods, adverse weather or postal/courier delays.

Personalised Orders

Please carefully check all names, dates, wording and other personalisation details before completing your order.

Personalised items are made specifically to your requirements, so we cannot accept responsibility for spelling or other errors supplied by the customer.

Damaged or Missing Parcels

All orders are packaged carefully before leaving us.

If your parcel arrives damaged, please contact us as soon as possible with photographs of the parcel, packaging and item so that we can investigate.

If your parcel has not arrived within the expected delivery timeframe, please contact us and we will do our best to assist.

Incorrect Delivery Address

Please make sure your delivery address is correct when placing your order.

We cannot be held responsible for parcels delivered to an incorrect address supplied by the customer. If a parcel is returned to us, additional postage may be required before it can be sent again.

Local Collection

Where local collection is available, this will be clearly stated on the relevant product or at checkout.

If you have any questions about delivery, please contact us before placing your order and we will be happy to help. 🎈